Frequently Asked Questions

Everything you need to know about shopping with Ronis

What are your shipping times and costs?

We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited delivery arrives within 1-2 business days. Shipping costs are calculated at checkout based on your location.

How can I track my order?

Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please visit our Returns Portal to start a request.

Which payment methods do you accept?

Ronis accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes which are the responsibility of the recipient.

How do I contact customer support?

Our support team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9:00 AM to 5:00 PM EST.